About Us

Tripure Solution can provide exactly the support coverage you need for your business success in Oracle.

About Tripure Solutions

Tripure solutions ltd is a key regional player in IT business consulting and software implementation services field within Mauritius Africa regions; bridging gaps between information technology approaches and its implementationplans for both SMEs, medium and large businesses.

Tripure solutions Services Categories:

Tripure services are grouped into three main categories:

  • Business software implementations (cloud)
  • Technical Consultancy
  • Project and Development

All categories serve a wide range of domestic, regional and multinational clients in the region .

Our focused, sound and innovative approach is derived from the cumulative experience of our team members. As a result of their combined practical business experience with strong technology delivery capabilities, we are able to comprehend the client's business requirements, propose IT and creative strategies in line with the vision of the business and execute the business plan by building or implementing high quality scalable business solutions through the use of latest cutting edge Technologies.

Our daily challenges are acquiring the most up-to-date knowledge in different management functions as well as an up-to-date knowledge of the latest technologies and utilizing this knowledge to maximize the value added services to our clients.

Why Tripure solutions Consulting ?

We believe that our clients' success is our success; we believe in professionalism, we consistently maintain high standards for service and consultants to be always able to bring the best team of senior consultants to bear on every single project. We understand our clients business needs, we comprehend their business specific language. We live the way they live. We help enterprises explore extraordinary opportunities, manage and sustain growth, and maximize revenue.

  • Expertise across technologies such as Oracle, Open source and web technologies
  • Our multilingual consultants are a definite asset in communicating with the project stakeholders; minimizing the gap that usu ally occurs due to language and culture barriers.
  • Tripure solutions outsource experienced consultants to many worldwide elite enterprises. Experience our Project Management Services that shall be embedded in our proposed services.

SLA Definitions for customers

Severity Level 1

  • Has severe impact on customer ability to conduct business and has a total loss of service or functionality. No workaround available, Critical
  • Response within 2 hours
  • Resolution Time

    • Resolution within 4 hours
    • Worked 24x7

Severity Level 2

  • An incident has an impact on customer ability to conduct business and can be partial loss of service or functionality. Has a workaround available, Critical
  • Response within 4 hours
  • Resolution Time

    • Resolution within 8 hours
    • Worked normal business hours
    • Escalation to S1 possible

Severity Level 3

  • Little or no business impact, some performance degradation, loss or inconvenience
  • Response within 1 business day
  • Resolution Time

    • Resolution within 2 business days.
    • Worked normal business hours
    • Escalation to S2 possible

Severity Level 4

  • No business impact. Enquiry or request for support
  • Response within 2 business day
  • Resolution Time

    • Resolution within 4 business days

Key Features Of Our Support

  • Assigned Primary Support Analyst (PSA)
  • 24/7/365 Support Availability
  • Guaranteed 120-Minute Response Time for Production-Critical Issues
  • Operational Support
  • Configuration, Setup and Process Assistance
  • Customer Satisfaction Program
  • Unlimited Support Issues
  • Automated Tools

Want to discuss your idea or project with us

Project Inquiry

Interested to Join Us?

Post Your Resume